Refund policy

30-day returns.

We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Items must be in new, resalable condition.

 

How to start a return.

Email hello@resonancebycharles.com with your order number and the reason for return. We will send return instructions within 24 hours on weekdays. Returns are sent by mail; return shipping is the customer's responsibility unless the item arrived damaged, defective, or we shipped the wrong item.

 

Refunds.

Refunds are issued to the original payment method within 5 business days of us receiving the return. There is no restocking fee. Original shipping charges are non-refundable unless the return is due to our error. Please allow an additional 3-5 days for the refund to appear on your statement.

 

Exchanges.

We don't process formal exchanges. It's faster to return the first item and place a new order for the correct size or color. If the size you want is out of stock, email us and we will hold a replacement for you when the next batch arrives.

 

Defective or damaged items.

If your item arrives defective, damaged, or incorrect, email hello@resonancebycharles.com within 7 days of delivery with your order number and clear photos of the issue. We will replace the item or issue a full refund at no cost to you, and we cover the return shipping.

 

EU customers.

Customers in the European Union are entitled to a 14-day right of withdrawal under EU Consumer Rights Directive 2011/83/EU. If you reside in the EU, you may cancel your order for any reason within 14 days of receiving your items. To exercise this right, email hello@resonancebycharles.com with your order number before the 14-day window closes. Return shipping is at the customer's expense. Items must be returned unworn, unwashed, with original tags attached.

 

Non-returnable items.

The following are not eligible for return: swimwear, fragrance, gift cards, and any item marked as "Final Sale" on the product page.

 

Questions.

Email hello@resonancebycharles.com and we respond within 24 hours on weekdays.